Return, Refund & Exchange Policy
At KEYNOO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
This Return, Refund & Exchange Policy explains the requirements and procedures for returning products purchased through Keynoo.com.
Order Processing & Delivery Time
Order Processing
- All orders are processed within 1–2 business days after payment is successfully received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotional events, or holidays, processing times may be slightly longer.
Delivery Times
Delivery times depend on the shipping method selected at checkout, the destination, and the carrier's service schedule. Please note that delivery estimates are provided by the carrier and may be affected by weather, customs, remote-area delivery, or other circumstances beyond our control.
Shipping Destinations
Where We Ship From
KEYNOO currently fulfills online orders using inventory and fulfillment operations located in the United States.
We currently ship to:
- United States       (3-7 Business Days) Â
- Canada                 (3-8 Business Days) Â
- United Kingdom  (5-10 Business Days) Â
(Additional countries may be added in the future.)
Delivery times are estimates and may vary depending on your location and the shipping carrier.
Please note that delivery delays may occur due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances beyond our control.
Orders Delivered Within The United States:
Orders shipped to U.S. addresses from our U.S. warehouse are domestic shipments and are not subject to customs duties or import taxes.
Orders Delivered to Canada, The United Kingdom, or Other Countries:
Orders shipped from our U.S. warehouse to destinations outside the United States may be subject to customs duties, import taxes,
VAT, brokerage fees, or other government-imposed charges, depending on the destination country's regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
KEYNOO does not control customs decisions, import requirements, or government charges imposed by the destination country.
Customs delays are outside KEYNOO's control.
Refused International Shipments:
If an international shipment is refused by the customer or cannot be delivered because of customs or import-related issues, the customer may be responsible for applicable return shipping, customs, brokerage, or other charges.
Any refund will be subject to the circumstances of the return and applicable law.
Shipping Restrictions:
KEYNOO may restrict or decline shipments to certain locations where:
- Carrier service is unavailable;
- Importation is prohibited;
- Customs requirements cannot reasonably be satisfied;
- Shipping presents an unreasonable operational or legal risk; or
- Other legitimate restrictions apply.
Additional Information
Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery destination
- Package weight and dimensions
- Shipping method selected
Any available free shipping promotions will be displayed during checkout.
Shipping Carriers
Depending on the destination and service selected, KEYNOO may use reputable carriers such as:
- USPS;
- UPS;
- FedEx;
- Canada Post;
- Purolator; and
- Other appropriate shipping providers.
The carrier used may vary by destination, service level, package size, and operational requirements.
Delivery Estimates
Delivery dates and transit times displayed at checkout or otherwise provided by KEYNOO are estimates unless expressly stated as guaranteed.
Actual delivery may be affected by:
- Carrier delays;
- Weather;
- Customs;
- Remote-area delivery;
- Transportation disruptions;
- High shipping volumes;
- Holidays;
- Incorrect addresses;
- Government restrictions; or
- Other circumstances beyond KEYNOO's reasonable control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate shipping information.
KEYNOO is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete addresses provided during checkout.
If you notice an error in your shipping address, please contact us immediately. We will make every effort to update the information before your order is dispatched.
Lost, Delayed or Damaged Packages
Lost, Delayed or Damaged Packages
If your package is:
- Lost in transit
- Arrives damaged
- Experiences an unusual delivery delay
Please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and assist you in reaching an appropriate resolution.
Order Changes or Cancellation
Order Changes or Cancellation
Orders may be changed or cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled. Please refer to our Return & Refund Policy for available options.
Contact Us
If you have any questions regarding shipping or your order, please contact us.