Privacy policy

Privacy Policy

This Privacy Policy was last updated on and is effective as of August 19, 2026.

KEYNOO Inc. ("KEYNOO," "we," "us," or "our") respects your privacy and is committed to protecting personal information collected through Keynoo.com, our online store, customer-service channels, and related services.

This Privacy Policy explains what information we collect, how we use it, when we disclose it, and the choices available to you.

Overview

This Privacy Policy (the "Policy") explains how KEYNOO Inc. (the "Company," "KEYNOO," "we," "us," or "our") collects, uses, processes, stores, protects, and discloses personal information through our website and any related services or applications (collectively, the "Site").

What This Policy Covers

This Policy describes:

  • The types of personal information we may collect from you or that you may provide when you access, register with, or use the Site.
  • How we collect, use, process, maintain, protect, and disclose your personal information.
  • Your choices and rights regarding the personal information we collect and how it is used.

This Policy applies only to information collected through or in connection with the Site. It does not apply to information we collect through offline means or to information collected directly by third parties. Third parties may have their own privacy policies and practices, and we encourage you to review their privacy policies before providing them with your personal information.

Please read this Policy carefully to understand how KEYNOO collects and handles your personal information. By accessing or using the Site, you acknowledge that you have read and understood this Policy and agree to the practices described herein. If you do not agree with this Policy, please do not access or use the Site.

We may update this Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements. Any changes will be posted on this page, along with an updated "Last Updated" date, where applicable. Your continued access to or use of the Site after any changes are posted constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to remain informed about how we collect, use, and protect your personal information..

Information We Collect

We may collect:

  • Name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone number;
  • Account information;
  • Order and transaction information;
  • Product preferences;
  • Customer-service communications;
  • Reviews and other content you voluntarily submit;
  • Marketing preferences;
  • IP address;
  • Device and browser information;
  • Website activity;
  • Shopping-cart activity;
  • Approximate geographic information; and
  • Other information you voluntarily provide.

Payment Information

Payments are processed through Shopify and/or third-party payment providers.

We may receive transaction information such as payment status, payment method, transaction identifiers, and limited payment information.

We do not generally store complete payment-card numbers on our own systems.

How We Use Information

We may use personal information to:

  • Process and fulfill orders;
  • Process payments;
  • Deliver products;
  • Provide tracking information;
  • Process returns, refunds, and exchanges;
  • Provide customer service;
  • Manage customer accounts;
  • Communicate about orders;
  • Send marketing communications where permitted;
  • Improve products and services;
  • Analyze website performance;
  • Detect fraud;
  • Protect our systems;
  • Maintain business records;
  • Comply with legal obligations; and
  • Operate and improve our business.

Shopify and Service Providers

KEYNOO uses Shopify to operate our online store.

We may also use third-party providers for:

  • Payment processing;
  • Shipping and fulfillment;
  • Warehousing;
  • Customer support;
  • Email marketing;
  • Analytics;
  • Advertising;
  • Fraud prevention;
  • Website technology;
  • Security; and
  • Other business functions.

We provide service providers with information reasonably necessary for them to perform their services.

Shipping and Customs

To fulfill an order, we may disclose necessary information to carriers, fulfillment providers, warehouses, customs brokers, customs authorities, and other logistics providers.

This may include your name, address, telephone number, email address, order information, and tracking information.

International shipments may require information to be provided to foreign customs authorities or other government agencies.

Marketing

Where permitted by applicable law, we may use your information to send promotional communications about KEYNOO products, sales, promotions, and special offers.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.

Transactional communications, including order confirmations and shipping notifications, may still be sent after you unsubscribe from marketing.

Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, and similar technologies for:

  • Essential website functionality;
  • Shopping-cart functionality;
  • Preferences;
  • Analytics;
  • Website performance;
  • Advertising;
  • Conversion measurement;
  • Fraud prevention; and
  • Other legitimate business purposes.

Depending on your location and applicable law, cookie preferences may be managed through browser controls or available consent tools.

Analytics and Advertising

KEYNOO may use third-party analytics and advertising services.

These services may collect information about website activity, device information, pages viewed, products viewed, advertising interactions, and purchase or conversion activity.

Where required by law, KEYNOO will provide applicable consent mechanisms and privacy controls.

Fraud and Security

We may use personal information to detect and prevent fraud, unauthorized transactions, account abuse, security incidents, and other unlawful activities.

Information may be shared with payment providers, fraud-prevention services, financial institutions, law-enforcement agencies, or other appropriate parties where permitted or required by law.

Legal Disclosures

We may disclose personal information where reasonably necessary to:

  • Comply with law;
  • Respond to legal process;
  • Comply with court orders;
  • Protect our legal rights;
  • Enforce agreements;
  • Investigate fraud;
  • Protect customers or others; or
  • Protect our business and systems.

International Transfers

KEYNOO is a Canadian company selling products in Canada, the United States, and selected international markets.

Personal information may be processed, stored, or accessed in Canada, the United States, or other countries where KEYNOO or our service providers operate.

Privacy laws may differ between jurisdictions.

We take reasonable measures to protect personal information in accordance with applicable law.

Retention

We retain personal information for as long as reasonably necessary for legitimate business, legal, accounting, tax, fraud-prevention, dispute-resolution, and operational purposes.

When information is no longer reasonably required, it may be securely deleted, destroyed, anonymized, or otherwise disposed of in accordance with applicable law.

Security

KEYNOO uses reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no electronic system or method of transmission can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law, you may have rights to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Ask how your information is collected or used;
  • Withdraw consent where applicable;
  • Unsubscribe from marketing;
  • Request deletion where legally available; and
  • Make a privacy complaint.

Requests may be subject to legal exceptions and verification requirements.

Children's Privacy

Our website is not intended for children who are not legally permitted to provide personal information independently.

We do not knowingly collect personal information from children where prohibited by law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

For privacy questions, requests, or concerns, please contact us.

KEYNOO Customer Support
Email: support@keynoo.com
Website: www.keynoo.com