Refund policy

Return, Refund & Exchange Policy

At KEYNOO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

This Return, Refund & Exchange Policy explains the requirements and procedures for returning products purchased through Keynoo.com

Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item meets the following conditions:

  • The item is unused, unworn, and unwashed.
  • The item is in its original condition with all tags attached.
  • The item is returned in its original packaging whenever possible.
  • The item is free from stains, odors, pet hair, or any signs of wear or damage caused after delivery.

Non-Returnable Items

The following items are not eligible for return unless they are defective or received in error:

  • Final sale or clearance items
  • Gift cards
  • Products that have been worn, washed, altered, or damaged after delivery
  • Items returned without original tags (where applicable)

KEYNOO reserves the right to refuse returns that do not meet these conditions.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

Once reviewed, we will arrange an appropriate solution, which may include a replacement, refund, or store credit.

How to Start a Return

To initiate a return, please contact our Customer Support Team with:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

If your return is approved, we will provide instructions on how and where to send your package.

Please do not send items back without prior authorization, as they may not be accepted.

Return Shipping Costs

Unless the return is due to our error (such as receiving a defective, damaged, or incorrect item), customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as KEYNOO is not responsible for items lost during return transit.

Refunds & Exchange

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges for items that are defective, damaged, or incorrect.

If you need a different size or color, we recommend returning the original item (if eligible) and placing a new order.

Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if your purchase meets our return eligibility requirements.

Refused or Undeliverable Packages

If an order is refused or returned to KEYNOO because of an incorrect address, failure to collect the package, customs issues, or other circumstances attributable to the customer, the customer may be responsible for applicable shipping, return, customs, brokerage, or other charges.

Any refund will be determined based on the circumstances and applicable law.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account or credit card statement.
  • Contact your payment provider, as processing times may vary.
  • If you still have not received your refund after the applicable processing period, please contact our Customer Support Team.

Customer Rights

This policy is intended to establish KEYNOO's standard commercial return and refund procedures.

It does not limit, exclude, or waive any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded under applicable law.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

KEYNOO Customer Support
Email: support@keynoo.com
Website: www.keynoo.com